Important information
Complaints
If you’re unhappy, we want to know so we can put it right. Complaints can be made in writing or by phone.
Complaints about the Fund
The Trustee, FB Corp Limited, handles complaints about the management of the Fund. Email info@fundbase.com.au. Under the Information Memorandum, the Trustee will seek to resolve your complaint and respond within 14 days of receiving it.
Complaints about iMoney Funds Management
For a complaint about us or our service, email andrew.hayes@imoneyfm.com.au, call 0478 667 656, or write to iMoney Funds Management, 2/9 Broadview Ave, Gosford NSW 2250.
- We acknowledge every complaint within 24 hours.
- We record it and report it to our Licensee, FB Corp Limited, within two business days.
- We aim to resolve it and give you our response in writing within 30 days.
If you’re not satisfied with our response, you can ask for your complaint to be referred to FB Corp Limited, which is responsible for the financial services we provide.